Animal WorldŽ Shipping and Return Information Animal WorldŽ located in Chesapeake VA. has shipped over 60,000 online and phone orders to all 50 states and many foreign countries. Animal WorldŽ features one of the lowest standard shipping rates anywhere in the country. $7.95 is the standard shipping charge. Standard shipping is via US First Class Mail if under 1 pounds and via USPS Priority if over 1 pound subject to quote due to higher cost of shipping. Total Product Orders over $100 ship free via our best way UPS or USPS.

For faster shipping options use the pull down menu on the ordering page for additional shipping choices, however, we recommend the default $7.95 shipping option whenever possible. **Claims Damages**

All claims for damages during shipment must be made within 14 days of shipment.

**RETURNS** Animal WorldŽ will gladly refund purchase price of the item purchased with the following instructions. The product return must take place within 30 days of initial purchase and the item returned must be in new condition as originally shipped with all manufacturers packaging and tags attached. Shipping costs to the customer or return shipping costs to Animal WorldŽ are not refunded. Items returned after 30 days may or may not be refunded at our discretion and if refunded will be subject to restocking fees of 15% to 25% of purchase price at our discretion. Items returned must be insured in case of damage or if shipment is lost in transit. Refunds are credited to the same credit card used in purchase. Refunds cannot be made to a different credit card. For orders over $100 qualifying with free shipping, will with return no longer qualify for for free shipping and thus will be charged the standard $ 7.95 shipping charge. Returns must be sent along with name, address, order # and any other pertinent information to expedite refund to: Animal WorldŽ / 745 Denham Arch / Chesapeake, VA 23322.